Effective Date: April 1, 2026 | Last Updated: March 31, 2026
By accessing or using the Field Service Control Tower platform ("Platform," "Service") operated by Silent Storm Elite Corp ("Company," "we," "us," or "our"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree, you may not use the Service.
The Field Service Control Tower is a cloud-based field service management platform that provides work order management, technician dispatch, scheduling, SLA monitoring, completion reporting, vendor management, customer portals, and analytics capabilities. The Service is provided on a subscription basis with tiered pricing plans as described on our pricing page.
To use the Service, you must create an organization account and provide accurate, complete registration information. You are responsible for: maintaining the confidentiality of all account credentials; all activities that occur under your account; promptly notifying us of any unauthorized access or security breach; and ensuring that all users within your organization comply with these Terms.
We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to the Platform.
4.1 Plans. The Service is offered under tiered subscription plans (Starter, Professional, Enterprise) with varying feature sets, user limits, and pricing. Current plan details are available on our pricing page.
4.2 Free Trial. We may offer a free trial period. At the end of the trial, your account will be downgraded to a limited free tier or suspended unless you subscribe to a paid plan.
4.3 Billing. Subscription fees are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We use Stripe as our payment processor; your payment information is subject to Stripe's terms and privacy policy.
4.4 Price Changes. We may change subscription prices with at least 30 days' prior written notice. Price changes take effect at the start of your next billing cycle.
4.5 Overdue Payments. If payment fails, we will attempt to collect for up to 14 days. If payment remains outstanding, we may suspend access to the Service until the balance is resolved.
You agree to use the Platform only for its intended purpose of field service management. You shall not: attempt to gain unauthorized access to any part of the Platform or its infrastructure; interfere with or disrupt the Platform's operation or other users' access; use the Platform to transmit malicious code, spam, or illegal content; use automated tools to scrape, harvest, or extract data from the Platform; reverse engineer, decompile, or disassemble any part of the Platform; sublicense, resell, or redistribute the Service without our written consent; or exceed the usage limits of your subscription plan.
6.1 Your Data. You retain all ownership rights to the data you input into the Platform ("Customer Data"), including work order information, completion reports, scheduling data, and customer records. You grant us a limited license to use Customer Data solely to provide and improve the Service.
6.2 Aggregated Data. We may use anonymized, aggregated data derived from your use of the Service for analytics, benchmarking, and product improvement. Such data will not identify you or your organization.
6.3 Our Intellectual Property. The Platform, including its design, code, algorithms, documentation, and branding, is the exclusive property of Silent Storm Elite Corp and is protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
6.4 Data Portability. You may export your Customer Data at any time through the Platform's data export features. Upon termination, we will make your data available for export for 30 days before permanent deletion.
We target 99.9% uptime for the Platform, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 24 hours in advance when possible. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, force majeure events, or actions by your users or systems. Enterprise customers may be eligible for a separate Service Level Agreement (SLA) with defined remedies.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. For organizations that require a Data Processing Addendum (DPA) for GDPR or other regulatory compliance, we offer a standard DPA available upon request. We implement industry-standard security measures to protect your data, as described in our Privacy Policy.
Each party agrees to keep confidential any non-public information received from the other party ("Confidential Information") and to use it only for the purposes of these Terms. Confidential Information does not include information that: is or becomes publicly available through no fault of the receiving party; was already known to the receiving party; is independently developed; or is rightfully received from a third party without restriction.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOU USE THE SERVICE AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SILENT STORM ELITE CORP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).
You agree to indemnify, defend, and hold harmless Silent Storm Elite Corp, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: your use of the Service; your violation of these Terms; your violation of any third-party rights; or any Customer Data you submit to the Platform.
13.1 By You. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain access until then.
13.2 By Us. We may suspend or terminate your access immediately if you: violate these Terms; fail to pay subscription fees after the grace period; engage in activity that threatens the security or integrity of the Platform; or if required by law.
13.3 Effect of Termination. Upon termination: your right to access the Service ceases; you may export your Customer Data within 30 days; after 30 days, we will delete your data in accordance with our Privacy Policy; and any outstanding fees become immediately due.
We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or in-Platform notification. Your continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to the modified Terms, you must cancel your subscription before the changes take effect.
These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Nassau County, New York. Both parties consent to the personal jurisdiction of such courts.
Entire Agreement. These Terms, together with the Privacy Policy and any applicable DPA or SLA, constitute the entire agreement between you and Silent Storm Elite Corp regarding the Service.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Force Majeure. Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or internet outages.
For questions about these Terms, contact us at: [email protected]
Silent Storm Elite Corp — State of New York, United States
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